New in Store
Shop by Brand
Delivery Info
Useful information about delivery and returns
We offer worldwide shipping – always duty-free for our customers. No hidden fees, no surprises at the border.
All orders are shipped with full insurance coverage and include a tracking number. Your personal tracking number will be provided within 48 hours of placing your order. You will receive a confirmation email with a tracking link as soon as your package has been dispatched, allowing you to monitor the delivery status at any time.
We work with trusted global carriers to ensure fast and reliable delivery, wherever you are in the world.
If you have any questions regarding your shipment or need assistance, feel free to contact our customer service team at any time.
USPS lost my package and he worked on helping me find it on his end. Now I'm the one lost in the sauce. A+
1. Legal Notice (Impressum)
According to § 5 TMG (German Telemedia Act):
Jonas Keller
Urbanwave Apparel
Friedrichstraße 17
50672 Cologne
Germany
Phone: +49 (0)221 1234567
Email: contact@urbanwave-apparel.de
VAT ID:
VAT identification number according to §27a Umsatzsteuergesetz: DE278654321
Responsible for content according to § 55 Abs. 2 RStV:
Jonas Keller, address as above
⸻
2. Privacy Policy (GDPR-Compliant – Basic Version)
Privacy Policy
Thank you for visiting our online store. We take the protection of your personal data very seriously. Below we inform you about how we handle your data.
1. Access Data and Hosting
When you visit our website, certain access data is automatically collected (e.g. IP address, date and time, browser type). This data is used solely to ensure trouble-free operation.
2. Data Collection and Use for Contract Fulfillment
We collect personal data when you provide it to us as part of an order or contact. This data is used exclusively for fulfilling the contract.
3. Data Sharing
We only share your data with third parties where necessary for contract processing (e.g. shipping providers, payment services).
4. Payment Providers
When using external payment services (e.g. PayPal, Klarna), the respective provider’s privacy policy applies.
5. Cookies
Our website uses cookies to enable certain functions. You can manage cookie settings via your browser.
6. Your Rights
You have the right to request information about your stored data as well as the right to correct, block, or delete this data.
Contact for data protection inquiries:
contact@urbanwave-apparel.de
⸻
3. Terms and Conditions (AGB – simplified)
General Terms and Conditions (GTC)
1. Scope
These terms and conditions apply to all purchases made in our online store.
2. Contract Partner
The purchase agreement is concluded with:
Urbanwave Apparel
Owner: Jonas Keller
Friedrichstraße 17
50672 Cologne, Germany
3. Conclusion of Contract
The presentation of products in the online shop is not a legally binding offer but an invitation to order. By clicking the order button, you place a binding order. The contract is concluded when we confirm the order by email.
4. Shipping
Shipping is carried out by third-party logistics partners. Delivery times and costs are displayed during checkout.
5. Payment
We accept common payment methods such as PayPal, credit card, Klarna, and others.
6. Right of Withdrawal
Customers have the right to withdraw from the contract within 14 days of receiving the goods. You can find full return instructions on our return policy page.
7. Liability
We are liable for damages only in cases of intent or gross negligence. For slight negligence, we are only liable for breach of essential obligations.
8. Final Provisions
German law applies. If individual clauses of these terms are invalid, the remaining clauses remain unaffected.